Terms and Conditions

Terms of service


1. These Terms and Conditions of JULIE KLEOM (hereinafter "Seller") are applicable to all contracts concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller with regard to the goods and/or services presented by the Seller in this online shop via https://juliekleom.com. Hereby the inclusion of own conditions of the customer is ruled out, unless otherwise agreed upon.

2. A „Consumer“ in the sense of these Terms and Conditions is every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession. An „Entrepreneur“ within the meaning of these Terms and Conditions is a natural or legal person or a partnership with a legal personality who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.

3. Identity of the seller


Contact information:

E-Mail: kleomstudio@gmail.com


Conclusion of the Contract

1. Your purchase agreement is concluded with the Seller, mentioned in Point 3. of our Terms and Conditions.

2. In order to place orders on our webshop, you must be at least 18 years of age or have reached the age required by your jurisdiction to effectively enter into a contract with JULIE KLEOM and be a consumer and not a reseller.

3. The presentation of the items in our webshop is not a legally binding offer, but an invitation to order.

4. Once you have found the desired product, you can add it to your shopping cart without obligation by clicking the button “Add to cart”. You can view the contents of the shopping cart at any time by clicking the cart symbol in the menu. You can remove the products from the shopping cart at any time or add the new one by clicking the button “+” and “-”. If you want to buy the products from the shopping cart, click the button “Check out”. After input of your data you can choose the mode of shipping by clicking the button "Continue to shipping method". After choosing the mode of shipping you choose the payment method by clicking the button “Continue to payment method”. After choosing the payment method you can check you order by clicking the button "Review order".

5. We will confirm the receipt of your order by e-mail immediately after receiving your order. This confirmation of receipt does not yet represent an acceptance of your purchase offer, but only confirms the receipt of your order. The purchase contract is only concluded if we accept your order within 5 working days after receipt of your order by an order confirmation by email.

6. Should the Seller for various reasons classify an order as unserious or unreasonable, she is entitled to refuse an order acceptance.

7. Order processing and contacting usually takes place via email in a partially-automated manner. It is your responsibility to ensure that the e-mail address you provide us is accurate so that our emails can be received at this address. Particularly, if SPAM filters are used, you have to ensure that our emails or emails by third parties commissioned by us with the order processing can be delivered.


Contractual language and text of the contract

1. Contractual language is English

2. We do not save the complete text of the contract on our website. Before sending the order via the online shopping cart system, you can print or electronically save the contract information using the browser's print function. As soon as your order data is received by us, the order information, the legally prescribed information related to distance selling contracts and the general order terms are sent again to you per e-mail.

3. The current version of the General Terms and Conditions can be viewed on our website at any time.



1. All items, which you can see on the offer sides, are not immediately available. Each piece of jewellery is produced individually and therefore requires a production time of approx. 2 weeks plus delivery time unless otherwise stated on a product page. Should delays in delivery (e.g. due to the designer's holiday or similar) occur, you will be informed about it immediately after a purchase or before though the notice on our website. The designer reserves the right to change the offer at www.juliekleom.com  at any time.

2. If you are interested in a product that is no longer in stock the next time you visit https://juliekleom.com, please contact the designer and find out whether she can produce the corresponding product for you again in a similar way, which is usually the case. Also if you would like to order an individual product, a very special unique specimen for you which is not presented on our website, please contact the owner personally using the email; kleomstudio@gmail.com..


Sizing and Resizing policy

The pendants are offered in one  type of length. The earrings are available in 1 size - L. The rings are in two sizes  - S, M.



Prices and payment conditions

1. All prices mentioned in our offers include VAT and other price components, including all the incidental taxes and do not include shipping costs. Shipping costs will be charged extra. The payment is due immediately after the conclusion of the contract, unless the parties have arranged a later maturity date.

2. Orders may cause additional costs such as duties, taxes or money transfer/ exchange fees, which you must bear.


Retention of title

The goods remain our property until full payment has been received.


Delivery terms

1. The products are delivered all over the world.

2. Shipping costs will be charged additionally and shown separately on the product page, in the shopping cart system and on the order page.

3. Each piece is manufactured individually and made to order. The delivery time will be based on the expected delivery date and the country in which order was completed.

4. If a delivery should come back because of undeliverability due to an error in the delivery address indicated by the buyer, the Seller must insist unfortunately on a renewed instruction of the forwarding expenses.



1. The statutory warranty rights are applicable to all items in our webshop.

2. As a consumer, you are requested to check the goods immediately upon delivery for completeness, visible defects and transport damage and to notify us and the shipping company in the written form of any complaints as quickly as possible. Should you fail to comply therewith, this shall not affect your statutory or contractual claims for defects.


Right of revocation

1. Revocation right for consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

2. Instructions for revocation

2.1 You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you as a consumer or a third party named by the consumer, such third party not being a carrier, has received the goods.

2.2 The right of revocation does not apply on contracts for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer.

2.3 To exercise your right of revocation, you have to notify us:


Contact information:

E-Mail: kleomstudio@gmail.com

In order to comply with the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

2.4 Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

2.5 We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

2.6 You must return or send the products to us under the following address:


Reitarskaya str. 2 flat 29

01054, Kyiv, Ukraine

Contact information:

E-Mail: kleomstudio@gmail.com

immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline. The products must be sent back as a package with a tracking number or registered mail with a required signature upon delivery.

2.7 You bear the direct costs for returning the products.

2.8 You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.


3. Template revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

–To :


Reitarskaya str. 2 flat 29

01054, Kyiv, Ukraine

Contact information:

E-Mail: kleomstudio@gmail.com

–I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/ the provision of the following service (*)

–Ordered on (*)/ received on (*)

–Name of the consumer(s)

–Address of the consumer(s)


(*) Cross out the incorrect option.


Alternative dispute resolution

1. The European Commission offers the possibility for online dispute resolution on one of their online platforms. This platform can be accessed via the external link http://ec.europa.eu/consumers/odr/.

2. We are neither willing nor obliged to participate in dispute settlement proceedings before a consumer arbitration board.